United Furniture Warehouse – Delivery Service
Leave the heavy lifting to us. From our warehouse to the perfect place inside your home, United Furniture Warehouse’s (UFW) Premium Delivery Service is available across Canada (some exclusions apply).
Premium Delivery Service
When you choose delivery from UFW, we do more than just drop off your new purchase. Our Premium Delivery Service includes the placement of your new product wherever you want it in your home and, in some cases, assembly.
UFW’s Premium Delivery Service is available in major cities across Canada. If you live in a rural or remote area, or are unsure what delivery services apply to you, please contact us.
We will open and put into place all major appliances (washers, dryers, refrigerators, ranges, freezers and dishwashers), attach handles on refrigerators and place washers and dryers on pedestals or a stacking kit (if ordered). Drivers will also install new washer hoses and metal dryer hoses in major metropolitan markets.
For insurance reasons, our delivery personnel are not able to hook-up plastic dryer hoses, gas lines, or electrical wiring. However, our installation and assembly teams can provide you with this service at a competitive rate. Please contact us to confirm what installation services are available in your area.
Smaller appliances will be left in their original packaging, but placed in the room of your choice.
Televisions larger than 37" will be removed from packaging and placed in the room of your choice. All other home theatre, audio, video and satellite components, including televisions smaller than 37", will be left in their original packaging in the room of your choice.
UFW offers in-home electronics set-up at competitive prices, freeing you from the time and stress of assembling your new home theatre. Visit our installation and assembly page to learn more about our services and book an appointment.
Currently UFW cannot remove your existing electronics. However, you may take your old electronics to any of our distribution centres (excluding Manitoba) for recycling. Our in-store and delivery staff cannot accept or recycle used electronics.
We will remove packaging from your new mattress and boxspring, assemble your mattress frame (if purchased), and place both your mattress and boxspring on the frame. Our delivery team will also remove your old mattress and boxspring for a small disposal fee.
Health and safety regulations require your old mattress or boxspring be wrapped in a plastic bag for removal. Plastic bags are available from any of our UFW locations.
Use your Brick Card Platinum to purchase your first sleep set, and we’ll deliver it for free.
When you purchase furniture from UFW and have it delivered, our team will help you enjoy your new items as fast as possible.
Upholstery items will be placed in the room of your choice and all packaging will be removed. Legs, backs and recliner handles will be installed, and recliners will be unlocked. Large, pre-assembled bedroom and dining room items will be put into place and the packaging removed. Bases will be attached to tables, mirrors attached to dressers, headboards and footboards attached to bed frames (purchased or existing), and hutches will be placed on buffets.
Hardware including handles and shelves will be left in their packaging and not installed or attached. However, our handy installation and assembly teams can do this work for you for a competitive fee. Please call 1-888-933-8786 to see if you live in a region we service and book an appointment.
Ready to Assemble
All items marked as “ready to assemble” will be left in their original packaging in the room of your choice. Due to the nature of “ready to assemble” products, assembly of these items is not included as part of UFW’s Premium Delivery Service.
If you need assistance building these items, please contact our installation and assembly team at 1-888-933-8786. We’re proud to offer furniture assembly services at competitive rates in many regions across Canada.
Appliance Removal and Recycling
When you purchase a new appliance at UFW, you no longer need to worry about getting rid of your existing one on your own. We’ll remove and recycle your old appliance on a one-for-one basis for free, saving you the cost and time of doing it yourself.
This complementary service is available in most major metropolitan areas. If you live in a rural or remote area, or are unsure free appliance removal and recycling applies to you, please call 1-888-978-6483 before placing your order.
Please note that our delivery personnel are not licensed to disconnect gas, plumbing or electrical from your appliances. Please ensure your old appliances are disconnected and empty prior to the delivery of your new ones. While our delivery team is not permitted to assist with this task, our installation and assembly personnel can provide you with this service at a competitive rate. Please call 1-888-933-8786 to confirm what installation services are available in your area.
Rural Area Delivery
Deliveries requested to rural locations may not include some or all of UFW’s Premium Delivery Service noted above. Please inquire about the availability of services by contacting us before placing your order.
Preparing for Delivery
Please assist us in making sure your product delivery is successful.
Full product payment is required a minimum of 48 hours prior to the confirmed delivery date. A customer service representative will contact you two to three days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled.
Prior to your delivery, you will be contacted and provided a three-hour time window for when the delivery team will arrive on the scheduled delivery day. In rural markets, the time window may be extended due to driving distances as well as highway and weather conditions.
Please have a responsible person in your home at the time of delivery. For your protection, your purchase will only be delivered if a responsible person is present at your home during the delivery.
Please ensure your driveway, entrances and hallways are clear and free from ice, snow, bikes, toys and other hazards and obstacles. Prior to ordering and delivery, pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where the product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a UFW store to make an alternate selection.
Our delivery personnel are not licensed to connect or disconnect gas, plumbing or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery. Our handy installation and assembly teams can do this work for you for a competitive fee. Please call 1-888-978-6483 to see if you live in a region we service and book an appointment.
Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.
Other Shipping and Delivery Options
As an alternative to delivery, you can choose to pick up your order at no additional cost. When you purchase products online, simply select the nearest UFW store or distribution centre to you. For more information about in-store pick-up, contact us.
Please note that the first and last name of the person picking up the order must be provided, and that a valid photo ID must be presented at the pick-up location before the order will be released.
UFW is pleased to offer our customers the ability to ship qualified products via Canada Post's popular Xpresspost service.
An online order that includes both Xpresspost qualified items and items that cannot be shipped via Xpresspost will be shipped in its entirety via UFW’s Premium Delivery Service.
Once your Xpresspost qualified online order has been approved (estimated one to three business days), Xpresspost will pick up your order at UFW Distribution Centre in your area and deliver it to your home within two to four business days. If you are unavailable to sign for delivery and a safe drop-off location is not available, the courier will leave you a notification card indicating how to obtain your package.
Please call us with questions about Xpresspost Delivery and online orders at 1-888-978-6483.
Xpresspost Delivery is not currently available in Newfoundland, New Brunswick, Nova Scotia, Prince Edward Island, the Yukon, the Northwest Territories, Nunavut and the following provinces if your postal code is or starts with:
|T0H 1R0||V0J 3B0||R0B 0A0||P0L 1A0||G0B to G0E||S0J 0H0|
|T0H 4G0||V0N 1M0||R0B 0B0||P0L 1H0||G0G||S0J 0W0|
|T0P 1B0||V0N 2B0||R0B 0M0||P0L 1S0||G0H to G0J||S0J 2R0|
|V0P 1B0||R0B 0N0||P0L 2H0||G0W||S0J 2W0|
|V0P 1J0||R0B 0P0||P0T 1L0||G4R to G4Z||S0J 3C0|
|V0P 1L0||R0B 0T0||P0T 1Z0||G5B to G5H|
|V0P 1M0||R0B 0V0||P0T 2L0||G5J|
|V0P P0||R0B 0Z0||P0T 3A0||G8B to G8H|
|V0P 1S0||R0B 1C0||P0T 3B0||G8K to G8L|
|V0P 1V0||R0B 1G0||P0V||G8P|
|V0P 1W0||R0B 1H0||J0M 1A0|
|V0R 1A0||R0B 1J0||J0M 1C0|
|V0T 1L0||R0B 1K0||J0M 1G0|
|V0T 1P0||R0B 1N0||J0M 1H0|
|V0V 1A0||R0B 1Z0||J0M 1J0|
|V0V 1B0||R0B 2B0||J0M 1K0|
|V0V 1C0||R0B 2C0||J0M 1M0|
|V0V 1E0||R0B 2E0||J0M 1N0|
|V0V 1H0||R0B 2G0||J0M 1P0|
|R0B 2H0||J0M 1S0|
Third Party Courier Delivery
Some areas in Canada are outside our standard UFW Premium Delivery Service zones. If your Order Summary indicates your delivery will be Third Party Courier Delivery, then your product will be shipped via an independent freight carrier with freight charges being collected from you on delivery (COD).
All COD delivery charges are competitive and based on shipment from our regional distribution centre to the independent freight carrier's depot nearest you.
For more information about third party shipping, contact us at 1-888-978-6483.
Outside of Canada
UFW does not deliver to the United States or other international destinations. For that reason, online transactions from non-Canadian residents will not be accepted.
Purchases from customers living outside of Canada will only be processed for pick-up in Canada after payment is presented and accepted in Canada. You will be responsible for transporting and importing your purchase to your country of residence.
Please contact us at 1-888-978-6483 for additional information about ordering outside of Canada.